Answered By: Jessica Pasquale
Last Updated: Sep 29, 2016     Views: 25

There are several things that might be preventing your access to an electronic resource.  First, there may be a problem with your browser.  Try the following steps:

  • Switch to a different browser (i.e. Firefox, Chrome, Internet Explorer, Safari)
  • Clear your cache and cookies.  This is usually found in the Settings or Advanced Settings area of your browser.
  • Try using the "incognito" or "private browsing" mode of your browser.

 

If those didn't fix the problem, please do the following:


If you are ON CAMPUS - 

Please check the System Status Dashboard to see if there is a reported problem or scheduled maintenance for the resource you are trying to access.

If the resource you are trying to access appears as 'Normal' please submit a request.  Include what browser you are using and screenshots of the error, if possible.

 

If you are OFF CAMPUS - 

Please sign in through the Off Campus Login before searching for a resource. If you have done that and still are unable to access a resource, please submit a request. Include what browser you are using and screenshots of the error, if possible.

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