Question: Why can't I access a certain electronic resource?

There are several things that might be preventing your access to an electronic resource.  First, there may be a problem with your browser.  Try the following steps:

• Switch to a different browser (i.e. Firefox, Chrome, Internet Explorer, Safari)
• Clear your cache and cookies.  This is usually found in the Settings or Advanced Settings area of your browser.
• Try using the "incognito" or "private browsing" mode of your browser.

If those didn't fix the problem, please do the following:

If you are ON CAMPUS - 

Please check the System Status Dashboard to see if there is a reported problem or scheduled maintenance for the resource you are trying to access.

If the resource you are trying to access appears as 'Normal' please submit a request.  Include what browser you are using and screenshots of the error, if possible.

If you are OFF CAMPUS - 

Please sign in through the Off Campus Login before searching for a resource. If you have done that and still are unable to access a resource, please submit a request. Include what browser you are using and screenshots of the error, if possible.