Answered By: Jessica Pasquale Last Updated: Sep 29, 2016 Views: 30
There are several things that might be preventing your access to an electronic resource. First, there may be a problem with your browser. Try the following steps:
- Switch to a different browser (i.e. Firefox, Chrome, Internet Explorer, Safari)
- Clear your cache and cookies. This is usually found in the Settings or Advanced Settings area of your browser.
- Try using the "incognito" or "private browsing" mode of your browser.
If those didn't fix the problem, please do the following:
If you are ON CAMPUS -
Please check the System Status Dashboard to see if there is a reported problem or scheduled maintenance for the resource you are trying to access.
If the resource you are trying to access appears as 'Normal' please submit a request. Include what browser you are using and screenshots of the error, if possible.
If you are OFF CAMPUS -
Please sign in through the Off Campus Login before searching for a resource. If you have done that and still are unable to access a resource, please submit a request. Include what browser you are using and screenshots of the error, if possible.
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